As of 10/24/2021 you must dial “1” plus the “925” area code for local calls!
How to contact HICAP
Local Telephone: 925-655-1393
Toll Free Phone: 800-510-2020
EMAIL: [email protected]
TDD: 925-655-1399 For the hearing impaired
Or use our ONLINE Contact HICAP form.
Contact HICAP for help with any Medicare issues.
HICAP now offers an online contact form. Use this form to contact us for help with any questions or issues you have related to Medicare, including scheduling appointments. With this form you will have the option to receive counseling over the phone, or by email exchange. You may use our phone number (above) if you prefer not to use this form. (But – please DO NOT use both!)
Click HERE for the Contact HICAP Form
Other contact information:
What are the best ways to contact Contra Costa County HICAP?
- See the HICAP counseling location schedule for the nearest site to you. Make an appointment for a one-on-one counseling session by calling 925-655-1393 or the number on the schedule for the specific site if one is listed. Note that we do not see clients at our actual HICAP office.
- Phone the nearest Welcome to Medicare class location to register for a class. You will learn about when and how to enroll in Medicare, the costs and benefits and different plan options.
- Phone our office at the numbers above for more information or if you have a Medicare insurance problem.
- You should phone 911 if you have an urgent medical problem.
HICAP counseling services are provided by Counselors registered by the California Department of Aging who are acting in good faith to provide information about health insurance policies and benefits to you, the client. This information shall not be construed to be legal advice, and the volunteer HICAP Counselor is generally not liable for acts and omissions in providing counseling to recipients of this service. (W&I Code, Section 9541(f).) If you choose a plan and have difficulty in completing the necessary forms or process for enrollment, the HICAP Counselor will assist you. However, you will be responsible for the actual plan contract. The HICAP Counselor will NOT choose your plan for you.