Contact Us

As of 10/24/2021 you must dial “1” plus the “925” area code for local calls!



Phone Numbers:

Local Telephone: 925-655-1393
For local and cell phone calls
Toll Free Phone: 800-510-2020
For land-line calls only
TDD: 925-655-1399 For the hearing impaired

Or use our ONLINE Contact HICAP form.

Contact HICAP for help with any Medicare issues.

HICAP now offers an  online contact form. Use this form to contact us for help with any questions or issues you have related to Medicare, including scheduling appointments. With this form you will have the option to receive counseling over the phone, or by email exchange. You may use our phone number (above) if you prefer not to use this form. (But – please DO NOT use both!)
Click HERE for the Contact HICAP Form

Other contact information:

Click here for a list of our Counseling Locations
Click here for a list of our Welcome to Medicare Class Locations

What are the best ways to contact Contra Costa County HICAP?

  • See the HICAP counseling location schedule for the nearest site to you. Make an appointment for a one-on-one counseling session by calling 925-655-1393 or the number on the schedule for the specific site if one is listed.  Note that we do not see clients at our actual HICAP office.
  • Phone the nearest Welcome to Medicare class location to register for a class. You will learn about when and how to enroll in Medicare, the costs and benefits and different plan options.
  • Phone our office at the numbers above for more information or if you have a Medicare insurance problem.
  • You should phone 911 if you have an urgent medical problem.

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