Contact Us


How to contact HICAP

(use any of these options)

Local Telephone: 925-655-1393

Use our ONLINE Contact HICAP form.

Toll Free Phone: 800-510-2020
(Information & Assistance line)

TDD: 711  (For the hearing impaired)

Contra Costa HICAP provides counseling to residents of Contra Costa County in California. If you live in a different county or state, please contact your local HICAP or SHIP office.

Contact HICAP for help with any Medicare issues.

HICAP, the Health Insurance Counseling and Advocacy Program, provides free, unbiased education, counseling, and advocacy about Medicare and related health insurance, including long term care insurance. Read more…

What are the best ways to contact Contra Costa County HICAP?

  • See the CONTACT US options at the top of this page to contact HICAP for a counseling appointment, or to discuss your Medicare-related issue. Whether you phone us or use the Contact Form we will respond in the order received. Please do not leave multiple messages. Depending on call volume, it may take several days for us to contact you.

  • Are you new to Medicare? HICAP gives free Welcome to Medicare classes both in-person and via ZOOM. You will learn about when and how to enroll in Medicare, the costs and benefits, and different plan options.
  • You should phone 911 if you have an urgent medical problem.

HICAP Disclaimer:

HICAP counseling services are provided by Counselors registered by the California Department of Aging who are acting in good faith to provide information about health insurance policies and benefits to you, the client. This information shall not be construed to be legal advice, and the volunteer HICAP Counselor is generally not liable for acts and omissions in providing counseling to recipients of this service. (W&I Code, Section 9541(f).) If you choose a plan and have difficulty in completing the necessary forms or process for enrollment, the HICAP Counselor will assist you. However, you will be responsible for the actual plan contract. The HICAP Counselor will NOT choose your plan for you.

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