COVID-19 VIRUS NOTICE: All in-person counseling has been cancelled until further notice. We will continue to schedule appointments, and those appointments will be held by telephone or video. Please contact us to schedule a telephone or video appointment.
Contra Costa County HICAP Counseling
Registered HICAP counselors provide free assistance for Medicare-related matters in person or by phone.
Questions? Contact Us
Scroll down to see our counseling locations. Note that due to counselor or site availability, counseling times and days at a particular location may occasionally be different than what is shown.
How Can HICAP Help You?
What to Bring to Your HICAP Appointment
Select Area to View:
Central County
*Long Term Care (LTC) counseling is also available at these locations on this day and time. Be sure to say that you want LTC counseling when you make your appointment.
| Central County Counseling Locations | Counseling Days and Times |
|---|---|
| CONCORD | |
| Concord Senior Center 2727 Parkside Circle, Concord, CA 94519 925-671-3320 Phone 925-655-1393 to make an appointment |
Map to the Concord Senior Center1st and 2nd Tuesdays 1 pm, 2 pm, 3 pm 2nd, 3rd and 4th Fridays 1 pm, 2 pm, 3 pm |
| DANVILLE | |
| Danville Senior Center Veterans Memorial Building 115 E. Prospect Avenue, Danville, CA 94583 925-314-3490 Phone 925-655-1393 to make an appointment |
Map to the Danville Senior Center
2nd Wednesday * |
| LAFAYETTE | |
| Lafayette Senior Center 500 St Mary’s Road, Lafayette, CA 94549 In the Alder Room 925-284-5050 Phone 925-655-1393 to make an appointment |
Map to the Lafayette Senior Center1st Wednesday * 10am, 11 am, 12 pm 3rd Tuesday 10am, 11 am, 12 pm |
| MARTINEZ | |
| Martinez Senior Center 818 Green St., Martinez, CA 94553 925-370-8770 Phone 925-655-1393 to make an appointment |
Map to the Martinez Senior Center
2nd and 4th Tuesday |
| PLEASANT HILL | |
| Pleasant Hill Senior Center 233 Gregory Lane, Pleasant Hill, CA 94523 925-798-8788 Phone 925-655-1393 to make an appointment |
Map to the Pleasant Hill Senior Center1st Wednesday* and 3rd Wednesday * 1 pm, 2 pm, 3 pm |
| HICAP Office – first floor 400 Ellinwood Way – 1st floor, Pleasant Hill, CA 94523 Phone 925-655-1393 to make an appointment |
Map to HICAP Office
2nd Wednesday |
| SAN RAMON | |
| San Ramon Senior Center 9300 Alcosta Blvd., San Ramon, CA 94583 925-973-3250 Phone 925-655-1393 to make an appointment |
Map to the San Ramon Senior Center
2nd Tuesday |
| WALNUT CREEK | |
| John Muir Health Outpatient Center Tice Valley/Rossmoor 1220 Rossmoor Parkway, Walnut Creek, CA 94595 925-939-1220 Phone 925-655-1393 to make an appointment (Be sure to specify John Muir Health Outpatient Center, Tice Valley when you phone) |
Map to John Muir Health Outpatient Center, Tice Valley/Rossmoor
1st Thursday (Suite 4) |
| John Muir Health Outpatient Center, Treat Blvd. Ground floor, Manzanita Rm 1450 Treat Blvd., Walnut Creek, CA 94597 925-952-2887 Phone 925-655-1393 to make an appointment (Be sure to specify John Muir Health Outpatient Center, Treat Blvd. when you phone) |
Map to John Muir Health Outpatient Center, Treat Blvd.
1st Thursday * 3rd Thursday evenings |
| Walnut Creek Senior Club 1375 Civic Drive, Walnut Creek, CA 94596 925-943-5851 Phone 925-655-1393 to make an appointment |
Map to the Walnut Creek Seniors Club2nd Wednesday* 12:30 pm, 1:30 pm, 2:30 pm 4th Tuesday * 12:30 pm, 1:30 pm, 2:30 pm |
East County
*Long Term Care (LTC) counseling is also available at these locations on this day and time. Be sure to say that you want LTC counseling when you make your appointment.
| East County Counseling Locations | Counseling Days and Times |
|---|---|
| ANTIOCH | |
| Antioch Senior Center 415 West 2nd Street, Antioch, CA 94509 925-778-1158 Phone 925-655-1393 to make an appointment |
Map to the Antioch Senior Center
1st Tuesday |
| BRENTWOOD | |
| Brentwood Senior Activity Center 193 Griffith Lane, Brentwood, CA 94513 Large Conference Room 925-516-5380 Phone 925-655-1393 to make an appointment |
Map to the Brentwood Senior Activity Center
2nd Thursday |
| John Muir Health Outpatient Center, Brentwood 2400 Balfour Road, Suite 237, Brentwood, CA 94513 925-308-8100 Phone 925-655-1393 to make an appointment (Be sure to specify John Muir Health Outpatient Center Brentwood when you phone) |
Map to John Muir Health Outpatient Center, Brentwood
4th Thursday |
| PITTSBURG | |
| Pittsburg Senior Center 300 Presidio Lane, Pittsburg, CA 94565 925-252-4890 Phone 925-252-4890 or 925-655-1393 to make an appointment |
Map to the Pittsburg Senior Center1st Wednesday 12 noon, 1 pm, 2 pm 3rd Wednesday 12 noon, 1 pm, 2 pm |
West County
*Long Term Care (LTC) counseling is also available at these locations on this day and time. Be sure to say that you want LTC counseling when you make your appointment.
| West County Counseling Locations | Counseling Days and Times |
|---|---|
| EL CERRITO | |
| El Cerrito Midtown Activities Center 10940 San Pablo Ave., El Cerrito, CA 94530 510-559-7677 Phone 510-559-7677 or 925-655-1393 to make an appointment |
Map to the Midtown Activities Center
1st Tuesday * |
| HERCULES | |
| Hercules Senior Center 111 Civic Drive, Hercules, CA 94547 510-799-8219 Phone 510-799-8219 or 925-655-1393 to make an appointment |
Map to the Hercules Senior Center
2nd Wednesday |
| PINOLE | |
| Pinole Senior Center 2500 Charles Ave, Pinole, CA 94564 510-724-9800 Phone 925-655-1393 to make an appointment |
Map to the Pinole Senior Center
4th Thursday |
| RICHMOND | |
| Richmond Senior Center 2525 Macdonald Ave, Richmond, CA 94804 510-307-8087 Phone 510-307-8087 or 925-655-1393 to make an appointment |
Map to the Richmond Senior Center
4th Wednesday |
| SAN PABLO | |
| San Pablo Senior Adult Center 1943 Church Lane, San Pablo, CA 94806 510-215-3096 Phone 925-655-1393 to make an appointment |
Map to the San Pablo Senior Adult Center
1st Wednesday |
How can HICAP help you?
HICAP provides free, confidential one-on-one counseling for Medicare recipients. Home visits for those who are homebound may be arranged. Contra Costa County HICAP clients have access to free translation services for in-person and telephone counseling upon request.
HICAP provides individual counseling to residents of Contra Costa County on any topics related to Medicare, including:
- Your rights as a health care consumer
- Your Medicare benefits and rights
- Private Medigap (Medicare supplemental) insurance
- Medicare Advantage plans
- Medicare prescription drug plans
- Long-term care insurance (at some counseling locations)
- Information about health plan choices and health care rights
- Extra help for those with limited means (Medicare Savings Programs, low-income subsidy, and Medi-Cal)
- Advocacy for denial of medical coverage, medical care, and problems with payments to providers
- Referrals for legal help and representation at Medicare appeals and administrative hearings
- Other resources available in Contra Costa County
- Community education, including Welcome to Medicare classes
What should you bring to a HICAP counseling appointment?
If you have questions or problems with Medicare or your supplementary medical coverage that you have not been able to resolve, contact Contra Costa County HICAP counseling and make an appointment for a confidential in-person counseling session. Here are tips about what to bring with you so the HICAP counselor will better be able to assist you:
- Bring your Medicare and private insurance plan membership cards.
- Bring all documents including Medicare Summary Notice (Explanation of Benefits) forms, all bills from providers, a list of dates when you received treatment, dates of telephone calls you made with phone numbers and the names of the people you spoke with.
- Bring your notes about what was said during conversations with your insurance plan, your providers, and Medicare.
- If your questions include COBRA, your employer health plan, your retirement health plan, VA or TriCare for Life, bring information about those plans including starting and termination dates.
- Bring Evidence of Coverage documents from your insurance plans.
- Bring a list of all prescription drugs you currently take, including the full name of the drug, dosage (strength of medication), quantity you take per day, and size of container for any liquids, creams, or sprays.