Counseling Locations

NEW COVID INFORMATION: We are happy to announce that HICAP is once again offering in-person counseling. Currently you can make appointments in Concord, Danville, Lafayette, Martinez, and Pleasant Hill. Antioch will open in September, and El Cerrito in October. We expect more sites to open in the fall. We continue to offer phone and ZOOM video counseling as well. Please contact us to schedule a telephone, video, or in-person appointment.

Photo of couple receiving counseling

Contra Costa County HICAP Counseling

Registered HICAP counselors provide free assistance for Medicare-related matters in person or by phone.

Questions?  Contact Us


Scroll down to see our counseling locations. Note that due to counselor or site availability, counseling times and days at a particular location may occasionally be different than what is shown.

How Can HICAP Help You?
What to Bring to Your HICAP Appointment

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Central County

*Long Term Care (LTC) counseling is also available at these locations on this day and time. Be sure to say that you want LTC counseling when you make your appointment.

Central County Counseling Locations Counseling Days and Times
CONCORD
Concord Senior Center
2727 Parkside Circle, Concord, CA 94519
925-671-3320
Phone 925-655-1393 to make an appointment
Map to the Concord Senior Center

2nd Tuesdays
1 pm, 2 pm, 3 pm
3rd Fridays
1 pm, 2 pm, 3 pm

DANVILLE
Danville Senior Center
Veterans Memorial Building
115 E. Prospect Avenue, Danville, CA 94526
925-314-3490
Phone 925-655-1393 to make an appointment
Map to the Danville Senior Center

2nd Wednesday
1 pm, 2 pm, 3 pm
4th Monday
9 am, 10 am, 11 am

LAFAYETTE
Lafayette Senior Center
500 St Mary’s Road, Lafayette, CA 94549
In the Alder Room
925-284-5050
Phone 925-655-1393 to make an appointment
Map to the Lafayette Senior Center

1st Wednesday *
10am, 11 am, 12 pm
3rd Tuesday
10am, 11 am, 12 pm

MARTINEZ
Martinez Senior Center
818 Green St., Martinez, CA 94553
925-370-8770
Phone 925-655-1393 to make an appointment
Map to the Martinez Senior Center

2nd and 4th Tuesday
9 am, 10 am, 11 am

PLEASANT HILL
Pleasant Hill Senior Center
233 Gregory Lane, Pleasant Hill, CA 94523
925-798-8788
Phone 925-655-1393 to make an appointment
Map to the Pleasant Hill Senior Center

1st Wednesday* and 3rd Wednesday *
1 pm, 2 pm, 3 pm

HICAP Office – first floor
400 Ellinwood Way – 1st floor,
Pleasant Hill, CA 94523
Phone 925-655-1393 to make an appointment
Map to HICAP Office

2nd Wednesday
10 am, 11 am, 12 pm
4th Wednesday
1 pm, 2 pm, 3 pm

WALNUT CREEK
Walnut Creek Senior Club
1375 Civic Drive, Walnut Creek, CA 94596
925-943-5851
Phone 925-655-1393 to make an appointment
Map to the Walnut Creek Seniors Club

3rd Monday
10am, 11 am, 12 pm
(starting October)


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East County

*Long Term Care (LTC) counseling is also available at these locations on this day and time. Be sure to say that you want LTC counseling when you make your appointment.

 

East County Counseling Locations Counseling Days and Times
ANTIOCH
Antioch Senior Center
415 West 2nd Street, Antioch, CA 94509
925-778-1158
Phone 925-655-1393 to make an appointment
Map to the Antioch Senior Center

1st Tuesday
1 pm, 2 pm, 3 pm
3rd Tuesday
1 pm, 2 pm, 3 pm

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West County

*Long Term Care (LTC) counseling is also available at these locations on this day and time. Be sure to say that you want LTC counseling when you make your appointment.

 

West County Counseling Locations Counseling Days and Times
EL CERRITO
El Cerrito Community Center
7007 Moeser Lane, El Cerrito, CA 94530
510-559-7000
Phone 925-655-1393 to make an appointment
Map to the El Cerrito Community Center

1st Monday
11 am, 12 pm, 1 pm

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How can HICAP help you?

HICAP provides free, confidential one-on-one counseling for Medicare recipients. Home visits for those who are homebound may be arranged. Contra Costa County HICAP clients have access to free translation services for in-person and telephone counseling upon request.

HICAP provides individual counseling to residents of Contra Costa County on any topics related to Medicare, including:

  • Your rights as a health care consumer
  • Your Medicare benefits and rights
  • Private Medigap (Medicare supplemental) insurance
  • Medicare Advantage plans
  • Medicare prescription drug plans
  • Long-term care insurance (at some counseling locations)
  • Information about health plan choices and health care rights
  • Extra help for those with limited means (Medicare Savings Programs, low-income subsidy, and Medi-Cal)
  • Advocacy for denial of medical coverage, medical care, and problems with payments to providers
  • Referrals for legal help and representation at Medicare appeals and administrative hearings
  • Other resources available in Contra Costa County
  • Community education, including Welcome to Medicare classes

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What should you bring to a HICAP counseling appointment?

If you have questions or problems with Medicare or your supplementary medical coverage that you have not been able to resolve, contact Contra Costa County HICAP counseling and make an appointment for a confidential in-person counseling session. Here are tips about what to bring with you so the HICAP counselor will better be able to assist you:

  • Bring your Medicare and private insurance plan membership cards.
  • Bring all documents including Medicare Summary Notice (Explanation of Benefits) forms, all bills from providers, a list of dates when you received treatment, dates of telephone calls you made with phone numbers and the names of the people you spoke with.
  • Bring your notes about what was said during conversations with your insurance plan, your providers, and Medicare.
  • If your questions include COBRA, your employer health plan, your retirement health plan, VA or TriCare for Life, bring information about those plans including starting and termination dates.
  • Bring Evidence of Coverage documents from your insurance plans.
  • Bring a list of all prescription drugs you currently take, including the full name of the drug, dosage (strength of medication), quantity you take per day, and size of container for any liquids, creams, or sprays.

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