Attend one of our Community Talks
We recommend everyone attend one of our Community Talks. There you will get all of the information about changes for 2027. We will provide you handouts for all the of plans, and explain your options in detail. For many people, once they have attended a Community Talk, they are able to make decisions on their own.
Sign up for One-on-One Counseling
What is One-on-One Counseling?
HICAP offers several types of counseling during the fall annual enrollment period to better serve you during this busy time. We can help you review and change your drug or health plan to make sure it’s the best fit for you.
While we may schedule appointments and gather your information prior to the start of Annual Enrollment, we will begin Annual Enrollment Counseling on October 15.
Pick ONE of these options for one-on-one counseling:
- Plan Finder Counseling Sessions: We have 38 flexible-time sessions available each week for you to get detailed help over the phone. These sessions are at times that are convenient for both you and the counselor. Our counselors will contact you initially by phone or email to schedule a time to talk with you. They will work with you to gather your information, research your plan options, and go over the results with you. This happens over two or more sessions.
- Counseling Events: These are special events where you meet, in-person, with a counselor who will go over your options. There are 3 of these events scheduled this year.
- November 14 session, in Pleasant Hill, is for anyone to attend.
- October 29 and November 19 sessions are for Rossmoor residents only.
- Site Counseling: We have our usual in-person site counseling at various times and locations throughout the County. These appointments fill up quickly. Review the Counseling Locations and select (write down) 3 options that would work for you. (Do not pick anything less than 1 week out, or before October 15.) You can pick the same location for different days. We will try to schedule you at one of your choices.
PLEASE – Select only 1 counseling option. If you contact us several different ways it will not speed up your help, and it will slow down help for everyone else.
After you’ve decided which option is best for you:
Use our Annual Enrollment Counseling Form to register.
This is the fastest way to be scheduled for help. We will schedule you for the option you selected, and email a confirmation to you within 5 days or less. If we are unable to schedule you for your selected option, we will work with you to schedule a different counseling option.
If you can’t use this form, you can Contact Us by phone. In your voice message, let us know which type of help you need. In most cases we will have to call you back, by phone, to verify the type of counseling you need. During this busy time it may take up to a week to get a call back. Our counselors work from home, so while waiting for a call you should answer all calls from unknown numbers.
After you have registered for counseling:
View the Annual Enrollment Counseling Instructions.
When you receive our email confirmation for your counseling, you will find the Plan Finder Worksheet attached. You may also download it from this page. In order to provide you with the best and most accurate counseling, we need this information about you.