HICAP offers both in-person and virtual (ZOOM or phone) counseling at locations shown below. We ask that anyone requesting in-person counseling be fully vaccinated, including a booster shot, and be prepared to wear a mask at the counselor’s request. Please contact us to schedule a telephone, video, or in-person appointment.
Contra Costa County HICAP Counseling
Registered HICAP counselors provide free assistance for Medicare-related matters in person or by phone.
Questions? Contact Us
All counseling is by appointment only, except…
Drop in appointments are now available on the 1st Wednesday, at 12 noon, at the Ambrose Community Center in Bay Point.
We do not schedule same day appointments. Please contact us to make an appointment for a future date.
Scroll down to see our counseling locations. Note that due to counselor or site availability, counseling times and days at a particular location may occasionally be different than what is shown.
How Can HICAP Help You?
What to Bring to Your HICAP Appointment
Select Area to View:
Central County
*Long Term Care (LTC) counseling is also available at these locations on this day and time. Be sure to say that you want LTC counseling when you make your appointment.
| Central County Counseling Locations | Counseling Days and Times |
|---|---|
| CONCORD | |
| Concord Senior Center 2727 Parkside Circle, Concord, CA 94519 925-671-3320 Phone 925-655-1393 to make an appointment |
Map to the Concord Senior Center
2nd Tuesday |
| DANVILLE | |
| Danville Senior Center Veterans Memorial Building 115 E. Prospect Avenue, Danville, CA 94526 925-314-3490 Phone 925-655-1393 to make an appointment |
Map to the Danville Senior Center
2nd Wednesday |
| LAFAYETTE | |
| Lafayette Senior Center 500 St Mary’s Road, Lafayette, CA 94549 In the Alder Room 925-284-5050 Phone 925-655-1393 to make an appointment |
Map to the Lafayette Senior Center
1st Wednesday * and 3rd Thursday
|
| MARTINEZ | |
| Martinez Senior Center 818 Green St., Martinez, CA 94553 925-370-8770 Phone 925-655-1393 to make an appointment |
Map to the Martinez Senior Center
2nd and 4th Tuesday |
| PLEASANT HILL | |
| Pleasant Hill Senior Center 233 Gregory Lane, Pleasant Hill, CA 94523 925-798-8788 Phone 925-655-1393 to make an appointment |
Map to the Pleasant Hill Senior Center
1st Wednesday* and 3rd Wednesday * |
| HICAP Office – first floor 400 Ellinwood Way – 1st floor, Pleasant Hill, CA 94523 Phone 925-655-1393 to make an appointment |
Map to HICAP Office
2nd Thursday |
| SAN RAMON | |
| Alcosta Senior and Community Center 9300 Alcosta Blvd., San Ramon, CA 94583 925-973-3250 Phone 925-655-1393 to make an appointment |
Map to the Alcosta Senior Center
3rd Wednesday |
| WALNUT CREEK | |
| Walnut Creek Civic Park Community Center 1375 Civic Drive, Walnut Creek, CA 94596 925-943-5851 Phone 925-655-1393 to make an appointment |
Map to the Walnut Creek Civic Park Community Center
3rd Monday |
East County
*Long Term Care (LTC) counseling is also available at these locations on this day and time. Be sure to say that you want LTC counseling when you make your appointment.
| East County Counseling Locations | Counseling Days and Times |
|---|---|
| ANTIOCH | |
| Antioch Senior Center 415 West 2nd Street, Antioch, CA 94509 925-778-1158 Phone 925-655-1393 to make an appointment |
Map to the Antioch Senior Center
3rd Tuesday |
| BAY POINT | |
| Ambrose Community Center 3105 Willow Pass Rd., Bay Point, CA 94565 925-458-1601 Phone 925-458-1601 or 925-655-1393 to make an appointment |
Map to the Ambrose Community Center
1st Wednesday |
| BRENTWOOD | |
| Brentwood Senior Activity Center 193 Griffith Lane, Brentwood, CA 94513 Large Conference Room 925-516-5380 Phone 925-655-1393 to make an appointment |
Map to the Brentwood Senior Activity Center
1st Tuesday |
| PITTSBURG | |
| Pittsburg Senior Center 300 Presidio Lane, Pittsburg, CA 94565 925-252-4890 Phone 925-252-4890 or 925-655-1393 to make an appointment |
Map to the Pittsburg Senior Center
2nd Tuesday |
West County
*Long Term Care (LTC) counseling is also available at these locations on this day and time. Be sure to say that you want LTC counseling when you make your appointment.
| West County Counseling Locations | Counseling Days and Times |
|---|---|
| EL CERRITO | |
| El Cerrito Community Center 7007 Moeser Lane, El Cerrito, CA 94530 510-559-7000 Phone 925-655-1393 to make an appointment |
Map to the El Cerrito Community Center 1st Monday 10 am, 11 am, 12 pm |
| HERCULES | |
| Hercules Senior Center 111 Civic Drive, Hercules, CA 94547 510-799-8219 Phone 510-799-8219 or 925-655-1393 to make an appointment |
Map to the Hercules Senior Center
2nd Thursday |
| RICHMOND | |
| Richmond Senior Center 2525 Macdonald Ave, Richmond, CA 94804 510-307-8087 Phone 510-307-8087 or 925-655-1393 to make an appointment |
Map to the Richmond Senior Center
3rd Wednesday |
Virtual appointment by ZOOM or phone
*Long Term Care (LTC) counseling is also available at these locations on this day and time. Be sure to say that you want LTC counseling when you make your appointment.
| VIRTUAL Appointments | Counseling Days and Times |
|---|---|
| VIRTUAL | |
|
Phone 925-655-1393 to make an appointment |
Phone or ZOOM: 2nd Tuesday: 7 pm, 8 pm 3rd Thursday: 7 pm, 8 pm Phone only: 2nd Tuesday: 1 pm, 2 pm, 3 pm *4th Monday: 1 pm, 2 pm, 3 pm |
How can HICAP help you?
HICAP provides free, confidential one-on-one counseling for Medicare recipients. Home visits for those who are homebound may be arranged. Contra Costa County HICAP clients have access to free translation services for in-person and telephone counseling upon request.
HICAP provides individual counseling to residents of Contra Costa County on any topics related to Medicare, including:
- Your rights as a health care consumer
- Your Medicare benefits and rights
- Private Medigap (Medicare supplemental) insurance
- Medicare Advantage plans
- Medicare prescription drug plans
- Long-term care insurance (at some counseling locations)
- Information about health plan choices and health care rights
- Extra help for those with limited means (Medicare Savings Programs, low-income subsidy, and Medi-Cal)
- Advocacy for denial of medical coverage, medical care, and problems with payments to providers
- Referrals for legal help and representation at Medicare appeals and administrative hearings
- Other resources available in Contra Costa County
- Community education, including Welcome to Medicare classes
What should you bring to a HICAP counseling appointment?
If you have questions or problems with Medicare or your supplementary medical coverage that you have not been able to resolve, contact Contra Costa County HICAP counseling and make an appointment for a confidential in-person counseling session. Here are tips about what to bring with you so the HICAP counselor will better be able to assist you:
- Bring your Medicare and private insurance plan membership cards.
- Bring all documents including Medicare Summary Notice (Explanation of Benefits) forms, all bills from providers, a list of dates when you received treatment, dates of telephone calls you made with phone numbers and the names of the people you spoke with.
- Bring your notes about what was said during conversations with your insurance plan, your providers, and Medicare.
- If your questions include COBRA, your employer health plan, your retirement health plan, VA or TriCare for Life, bring information about those plans including starting and termination dates.
- Bring Evidence of Coverage documents from your insurance plans.
- Bring a list of all prescription drugs you currently take, including the full name of the drug, dosage (strength of medication), quantity you take per day, and size of container for any liquids, creams, or sprays.