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New and Important

You may be eligible for Extra Help for Prescription Drug Coverage
New higher limits for income make it easier for singles and married couples to qualify for Extra Help.

Medi-Cal fact sheet
This fact sheet has Medi-Cal information for seniors who live in Contra Costa County.

Denti-Cal, Medi-Cal’s adult dental coverage
Denti-Cal, the Medi-Cal adult dental coverage for low-income adults, parents, seniors, and persons with disabilities, has been restored effective May 1, 2014.

Dental and vision resources
This list of low-cost and free dental and vision resources is for seniors and others in Contra Costa County.

Drugs administered while in the hospital under Observation Status
Find out what to do if you've been billed for medications while in a hospital under Observation Status.

LGBT Resources for Seniors
We have added a list of several organizations that provide information and support for LGBT seniors in California to our Resources page.

The Affordable Care Act and Medicare
How does the Affordable Care Act (ACA) help Medicare recipients? See our FAQ, a list of frequently asked questions and answers about the ACA for seniors.

Medicare Fraud Alert!
Read about dangerous scams and how to protect yourself from identify theft.

Click here to go to the interactive website Table of Contents.


Medicare Open Enrollment for Coverage in 2015

Open Enrollment starts on October 15 and ends on December 7, 2014

New prescription drug and health plan choices are offered every year. You could save money, get better coverage, or both. With the health care law, there are new benefits like lower prescription costs,wellness check-ups, and more preventive care services. If you find that you will need to change your Medicare Advantage plan or stand-alone Prescription Drug plan, you will need to make the changes between October 15 and December 7, 2014.

Does Open Enrollment apply to you? Click here to find out if you need to take action.

If your Medicare Advantage plan is being discontinued:

Effective 12/31/2014 three Medicare Advantage plans are leaving Contra Costa County: Health Net Ruby, SCAN Options, and SCAN Balance
You will have more time to select a replacement plan. Information about Medicare Advantage plans for 2015 is available here; go to our 2015 Medicare Plans page for more information.

If you live in Contra Costa County and have an HMO — a Medicare Advantage Plan — or a stand-alone Prescription Drug Plan, go to our Open Enrollment page for information about having your plan reviewed by a Contra Costa County HICAP counselor.

Talk to a HICAP Counselor about your Open Enrollment and other Medicare questions on a Saturday

We are having Saturday drop-in events in November; no registration or appointment is necessary:

Date City Location Time
November 22
Richmond West Contra Costa Unified
School District Alvarado Campus
5625 Sutter Avenue
10 a.m. - 2 p.m.

Welcome to Contra Costa County HICAP

What is HICAP?

HICAP is the Health Insurance Counseling and Advocacy Program for those who are eligible for Medicare and who live in California. It is sponsored nationally by Medicare; in California by the State of California Department of Aging; and in Contra Costa County by the County Department of Aging and Adult Services Area Agency on Aging. The HICAP telephone number for HICAP information and inquiries for Contra Costa County residents is 925-602-4163. Learn more about Contra Costa County HICAP

In California HICAP services are available in every county. If you don't live in Contra Costa County, a list of telephone numbers is available for other counties in California.

All other states and several U.S. Territories have similar programs; many of those use the name SHIP (State Health Insurance Assistance Program), others use the name HICAP, and others have their own name for their program. If you don't live in California, go to the webpage then under Search by Organization select SHIP from the pull-down organization list, select a state, then click the Find Contacts... button to see the list of contact information for the selected state.

HICAP provides free, unbiased information and counseling about Medicare and related health insurance, including long term care insurance. This way you won't have to navigate the huge amount of information by yourself. HICAP also helps with Medicare claims and appeals, helps with referrals for legal assistance for health insurance matters when necessary, and provides information to people who need extra help with the costs of their health care. See our list of counseling locations with phone numbers where you can make an appointment to get one-on-one counseling throughout Contra Costa County.

Counseling is offered by volunteers who receive extensive training and are registered with the State of California Department of Aging, per the Welfare and Institutions Code, Section 9785 (c) Chapter 869, Statutes of 1990. Contra Costa County HICAP also provides community education on Medicare and health related issues.

What should you look for when shopping for health insurance?

  • List companies offering Medicare health plans
  • Compare companies and their policies
  • Get a written outline of coverage from each plan
  • Investigate coverage and limits of each policy
  • Check eligibility requirements and restrictions
  • Compare premiums
  • Compare deductibles and copays
  • Buy from a reputable agent
  • Beware of sales pressure
  • Attend a Welcome to Medicare class
  • Meet with a HICAP counselor

New to Medicare? Learn more about our Welcome to Medicare classes

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Contra Costa County HICAP: Home Page, Updated 11/20/2014

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